Privacy Policy

1. Introduction

At ShippingGoat.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping label service.

By using ShippingGoat.com, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

Personal Information

When you use our service to purchase shipping labels, we collect the following personal information:

• Shipping Addresses: Sender and recipient names, street addresses, cities, states, ZIP codes, and countries
• Contact Information: Email addresses and phone numbers
• Package Information: Package dimensions, weight, and contents description
• Payment Information: For credit/debit card payments, we collect payment card details through our PCI-compliant payment processor. For cryptocurrency payments, we collect wallet addresses and transaction hashes.

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
• Session Data: Session IDs and timestamps to track your shipping workflow
• Cookies and Local Storage: We use cookies and browser local storage to maintain your session, remember your preferences, and improve your experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and purchase shipping labels on your behalf through our carrier partners (USPS, UPS, etc.)
• Address Verification: To verify and validate shipping addresses using Google Maps API and carrier validation services
• Payment Processing: To process payments securely through our payment processors (for card payments) and Coinbase Commerce (for cryptocurrency payments)
• Communication: To send you shipping labels, receipts, and service-related notifications via email
• Customer Support: To respond to your inquiries and provide assistance
• Service Improvement: To analyze usage patterns and improve our service features and user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our service
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We share your information with third parties only as described below:

Shipping Carriers

We share sender and recipient address information, package details, and contact information with shipping carriers (USPS, UPS, etc.) to facilitate label creation and package delivery. This is essential for providing our service.

Payment Processors

• Card Payment Processor: For credit/debit card payments, we use a PCI-compliant payment processor that handles your card information. We do not store full card details on our servers. Card payments are processed with 3D Secure (3DS) verification for enhanced security.
• Coinbase Commerce: For cryptocurrency payments, we use Coinbase Commerce to process blockchain transactions. Coinbase Commerce receives the payment amount and wallet information necessary to complete the transaction.

Service Providers

• EasyPost: We use EasyPost as our shipping API provider to interface with carriers and generate labels. EasyPost receives the shipping information necessary to create labels.
• Google Maps API: We use Google Maps API for address autocomplete and validation. Google receives the address information you enter during the autocomplete process.
• Database Hosting: We use secure database hosting services to store shipping session data, payment records, and generated labels.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols
• Secure Payment Processing: Card payments are processed through PCI DSS-compliant processors with 3DS verification. Cryptocurrency payments are processed on secure blockchain networks.
• Access Controls: Access to personal information is restricted to authorized personnel only
• Database Security: Our databases are password-protected and secured with encryption
• Regular Updates: We regularly update our security measures to address new threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for different periods depending on the type of data:

• Shipping Labels: Generated shipping labels and associated information are stored for 45 days to allow you to retrieve them
• Payment Records: Payment transaction records are retained for up to 7 years for accounting, tax, and legal compliance purposes
• In-Progress Sessions: Incomplete shipping sessions are automatically expired and deleted after 24 hours of inactivity
• Usage Data: Anonymous usage analytics are retained indefinitely for service improvement purposes

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the website to function properly:

• Session management and authentication
• Maintaining your shopping workflow state
• Security and fraud prevention

Local Storage

We use browser local storage to:

• Store session information for workflow continuity
• Cache non-sensitive data to improve performance
• Remember your preferences (if any)

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

8. Your Privacy Rights

General Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Data Portability: You may request a copy of your data in a portable format

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing
• Right to restrict processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@shippinggoat.com.

9. Third-Party Links

Our website may contain links to third-party websites, including shipping carrier websites and payment processor pages. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

ShippingGoat.com is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ShippingGoat.com
Email: privacy@shippinggoat.com
General Support: support@shippinggoat.com
Website: https://shippinggoat.com