Refund Policy

1. Overview

At ShippingGoat.com, we strive to provide excellent service and customer satisfaction. This Refund Policy explains our policies regarding refunds for shipping labels purchased through our platform.

2. General Refund Policy

Once a shipping label has been generated and payment has been processed, the label is immediately transmitted to the carrier and becomes active in their system. As such:

• No Automatic Refunds: ShippingGoat.com does not automatically issue refunds for purchased shipping labels.
• Carrier-Dependent: Any refund possibility depends on the specific carrier's refund policies and procedures.
• Direct Carrier Process: Refund requests for unused labels must be processed directly with the shipping carrier in accordance with their terms and conditions.

3. Carrier-Specific Refund Policies

Each shipping carrier has its own refund policies for unused labels. Below is general guidance, but please refer to the carrier's official terms for details:

USPS (United States Postal Service)

• USPS may allow refunds for unused shipping labels under certain conditions
• Refund requests typically must be made within a specific timeframe (often within 90 days)
• The label must not have been used to ship a package
• Refunds are processed by USPS, not ShippingGoat
• For USPS refund requests, visit: https://www.usps.com

UPS (United Parcel Service)

• UPS has specific policies for voiding unused labels
• Labels typically can be voided within 24 hours of creation if unused
• Refunds are processed by UPS, not ShippingGoat
• For UPS refund requests, visit: https://www.ups.com

4. Service Error Refunds

We will issue a full refund in the following circumstances:

• Technical Failure: If a technical error on our platform prevents label generation after payment has been processed
• Duplicate Charges: If you are charged multiple times for the same label due to a system error
• Payment Processing Error: If there is an error in payment processing that results in an incorrect charge amount
• Service Unavailability: If our service fails to deliver the purchased label to you due to a system malfunction

To request a refund for a service error, please contact us at support@shippinggoat.com with:

• Your session ID or order reference number
• Description of the issue
• Payment confirmation (if available)
• Any error messages you received

5. No Refunds For

We cannot issue refunds in the following situations:

• Used Labels: Labels that have been used to ship a package
• Incorrect Information: Labels created with incorrect address, package dimensions, or weight provided by you
• Change of Mind: If you simply change your mind after purchasing a label
• Carrier Issues: Any issues related to package delivery, loss, damage, or delays (these must be addressed with the carrier directly)
• Address Rejection: If a package is returned due to an invalid address you provided
• Prohibited Items: If your package contains prohibited items that the carrier refuses to ship

6. Refund Processing Time

For approved refunds processed by ShippingGoat (service errors only):

• Credit/Debit Card Refunds: Refunds will be credited to the original payment method within 5-10 business days
• Cryptocurrency Refunds: Cryptocurrency refunds will be processed to the original wallet address within 3-5 business days, subject to blockchain confirmation times
• Processing Time: Please allow additional time for your bank or payment provider to post the refund to your account

7. Cryptocurrency Payment Considerations

Special considerations apply to cryptocurrency payments:

• Blockchain Transactions: Cryptocurrency transactions are irreversible once confirmed on the blockchain
• Refund Rate: If a refund is issued, it will be calculated at the USD value at the time of the original payment, converted to cryptocurrency at the current exchange rate at the time of refund processing
• Network Fees: Blockchain network fees (gas fees) are non-refundable and may be deducted from refund amounts
• Wallet Requirement: You must provide a valid wallet address to receive cryptocurrency refunds

8. Chargebacks and Disputes

If you have a dispute about a charge:

• Contact Us First: Please contact our support team at support@shippinggoat.com before initiating a chargeback with your payment provider
• Chargeback Consequences: Initiating a chargeback may result in suspension of your access to ShippingGoat services
• Documentation: We may provide documentation to your payment provider to support the legitimacy of the charge
• Resolution: We are committed to working with you to resolve any billing disputes fairly and promptly

9. How to Request a Refund

To request a refund for a service error, follow these steps:

1. Email us at support@shippinggoat.com with "Refund Request" in the subject line
2. Include your session ID, order reference, or tracking number
3. Clearly describe the reason for the refund request
4. Provide any supporting documentation (screenshots, error messages, etc.)
5. Include your contact information and payment method used

We will review your request and respond within 2-3 business days.

10. Prevention Tips

To avoid issues that may require refunds, please:

• Carefully verify all address information before purchasing a label
• Double-check package dimensions and weight for accuracy
• Review the selected shipping service and carrier before completing payment
• Ensure package contents comply with carrier restrictions
• Print and affix labels correctly to packages
• Save your label confirmation email and tracking number

11. Contact Information

For questions about refunds or to request a refund for a service error, please contact us:

ShippingGoat.com
Email: support@shippinggoat.com
Subject Line: "Refund Request"
Website: https://shippinggoat.com

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of our service after changes are posted constitutes acceptance of the modified Refund Policy.